Small Business Design Resources

Are You LinkedIn?

Are you familiar with the popular networking site LinkedIn? It’s a networking site, similar to others like Facebook, but this one is geared towards business professionals. 75 million people around the globe are currently registered with the site. Business professionals from all over not only gather on the website to network, they also search for new careers. You can make LinkedIn a powerful tool to help you generate business for yourself.

An attribute about LinkedIn that could benefit a small business would be the referral feature. Clients who enjoyed your services or product can visit your LinkedIn page and leave positive feedback for other potential clients to see. If you have a blog, let your connections on LinkedIn know about it by importing it to your page. You can update your status just as you can on Twitter, so try widgets that allow you to add things to your profile, like your Twitter stream for instance. Cross-combine your social media for maximum results. Use LinkedIn to post information you may already have on Facebook or Twitter and so on.

Your small business design should not stop with just a website. Boost it further by taking advantage of the social networking websites that exist. On LinkedIn, you can connect with people like you as well as people who like what you do. Join groups dedicated to your type of business. Post insightful articles and answer questions on other users’ feeds. You’ll add a personal touch when you respond to potential clients’ questions, plus it helps you by adding a bit of self-promotion for the other eyes that cross it. With LinkedIn, it’s important to make sure you’re keeping up with the site. Updating at least once a week is going to keep your name visible in the feeds of your connections. However, it doesn’t have to be fresh material. As mentioned before, if your website has a blog, make sure you’re posting the blog on LinkedIn as well, to increase traffic.

Depending on what it is your small business has to offer, you can also use LinkedIn to research possible vendors or even employees. It just helps you gain more understanding of their businesses, plus you get to check their credibility, as they might for you. If you’re not already using LinkedIn, consider the benefits it can add to your small business design. You can network with other users and potentially reach a wider audience with your product. Make a profile and be sure to update often. Use a professional picture of either yourself or your company logo. Also, be sure to have any LinkedIn messages forwarded to your e-mail inbox as well. That way, if someone does contact you about your services, you’ll be that much faster to respond.

Small Business Website: Should You Use Your Own Name And Photo?

When working on your small business website design, one of the main questions you will need to answer is the question of your website’s identity. Assuming you are a small business, maybe even a one-person-shop, do you disclose this on your site, or do you pretend to be a bigger business than you really are?

This is one area where there are no hard and fast rules, and where either approach can work, so each business should do what feels right to them.

The “Human” Route

Establishing yourself as a small, family-owned business, for example, can have a big advantage when it comes to giving you credibility – especially in social media (which should be an integral part of your marketing campaign). Social media participants typically expect to have conversations – the last thing they want when they access their Twitter account is to find that the people and businesses they follow are trying to sell them stuff.

Now, of course you ARE trying to sell them stuff! You’re a business after all. But the more subtle you are about it, the more you humanize your online presence, the more receptive social media participants will be to accepting you into their networks. The more forthcoming you are about “hey, I’m here to sell,” the less people will be inclined to follow – unless your product is truly one of a kind, awesome and everyone wants it (in which case you’ve made it! Congratulations).

In the above scenario, using your name and photo on your website and in your social media accounts and emphasizing the human side of your business can be a very smart move. One of my clients, for example, chose to say on their website’s “About” page and in their Twitter bio “we are a small, woman-owned business.” This humanizes them and makes it easier for people, and especially for other women, to connect with them.

Of course, you shouldn’t lie about your true identity! If you’re not a woman, then you can’t say “woman-owned” and if you’re not a family-owned business, then you shouldn’t use that line either. But whatever your identity, you can find an angle that would humanize you and make it easier for people to connect with you.

The “Corporate” Route

Another option for small businesses who are trying to establish their online identity is to go corporate – to establish themselves as large (larger than they are), highly professional businesses and to mask the fact that they are in fact small. This approach can and does work, because the risk with the first approach is that people will not take you seriously, while the second approach – if done right – can make it easier for people to trust you as a business, even if they can’t connect with you on a more personal level.

If you choose the second approach, you should avoid using your name and photo on your site and on your social media accounts – use a professionally designed logo instead – and always use the plural form, rather than singular, when talking about yourself.

Conclusion

So, which approach should you choose for your own small business? As I said above, this is completely up to you, since both approaches can work. I would say it probably depends on your space – is your business in a space where being personal and human would result in higher levels of trust, or would a glossy, corporate look and feel create more trust?

Finally, you can certainly combine both approaches, going with a glossy, professional “corporate” look and feel for your website, but humanizing your business by using a name and a real photo on your blog and on your social media accounts.

Why Doesn’t Your Business Have a Website?

I find it surprising that some small businesses still don’t have a website. Typically, small business owners who decide not to have a website say something along the lines of, “My business is very small. It’s just me and three employees. I don’t want to sell my products online. Why do I need a website?”

My answer is always the same: regardless of the size of your business, and whether you plan to sell your products online or not, you do need to have an online presence, or you risk losing potential customers. Here are the four main reasons why even the smallest mom and pop shop should have a website:

Make It Easier To Get More Info About Your Business

Even if you don’t plan to sell online, you should have a presence on the Web so that customers, potential employees and business partners can quickly and easily find out more about your business. These days, when people search for information, the first place they go to is the Internet. More and more research shows that in almost every area, the first step in the decision making process is gathering information online. Not having an online presence will make some potential customers assume that you’re not a serious business and look elsewhere.

Your Competitors Are Online

For many prospects, if they have a choice between two businesses, and one business has a strong online presence with lots of info and the other has no website, they will feel more comfortable doing business with the site that has a website. A website makes a business seem modern, up to date and more accessible. A lack of website conveys the opposite – it makes a business look outdated and less professional.

Your Customers Are Online

This is easy. If your customers and prospects are online, you should be online too, and since these days almost everyone is online, regardless of what you sell or who your customers are, you should have an online presence. The same is true for social media, by the way – you don’t need to be on Twitter if your customers are not using Twitter. But if they are, you should have a regularly updated Twitter account and a prominent link to it from your website’s homepage.

Streamline Customer Service

A website is a great way to provide support for your customers and save yourself valuable time. Your website should include as much information about your business as possible, with the goal of minimizing the volume of phone calls you receive and the time spent on answering phone calls and emails. Include your address, directions, store hours, as much information about your products and services as you can, and answers to the most frequently asked questions you receive.

It’s important to realize that it’s not enough to just have a website. You should have a professionally designed site if you want to be taken seriously. A generic, low-quality website could actually hurt your business instead of promoting it, so it’s better to have no website than to have one that makes your business look bad. Small business website design is probably more affordable than you realize. Click here to read more about professional website design for small businesses. [LINK to October’s blog post).

Social Media for Businesses: Empty Hype?

I’ve been observing my small business design clients for the past couple of years to see how they choose to use social media to promote their businesses.

My unscientific conclusion: small businesses seem to either love social media and use it as much as they can, or avoid it completely. There’s almost no middle ground, and it’s especially interesting to me that the clients who avoid social media are almost, it seems, afraid to use it.

Businesses worry about using social media for several reasons. The main reason is that they worry they will be wasting valuable time and resources on something that is no more than a hype – a passing trend that will disappear within a few years, leaving all those businesses who poured time and money into social media marketing with nothing.

Another common fear is that since social media is essentially about opening your business to your prospects and clients and having conversations with them, you would lose control of your brand and of your image if you engage in social media.

I would like to address the second issue first. I don’t think you should be afraid of social media. The conversations in social media about your brand are going to take place whether you are involved in them or not. It’s actually better to be involved, to initiate some of the conversations and certainly to follow mentions of your brand in social media (use Twitter Search) and respond to them.

As for the first question, most experts agree that while no one can say for certain that social media as it is now will be here in the same form a decade from today, the general concept of engaging customers and prospects in direct conversations is here to stay. I agree: consumers and businesses are quickly learning to expect two-way conversations with each other instead of solely relying on the traditional one-way promotional messages in print ads and in television commercials.

So, can you show clear return on your investment in social media marketing? This is where things get a bit trickier. Marketing is one area where it’s been traditionally difficult to show hard numbers, and social media marketing is no different. However, social media ROI can and should be measured.

A few ways you can measure the success of your social media marketing campaign:

1. Is your favorite social media channel (such as Twitter or Facebook) among the top ten referrers to your website?

2. When people get to your website through a social media channel, how engaged are they? Do they immediately bounce back, or do they spend a few minutes on your site?

3. What percent of your social media visitors become leads by downloading white papers or eBooks or by subscribing to your blog or to your newsletter?

4. What percentage of social media visitors become clients or customers?

Remember that whatever you do to track your social media ROI, you need to be patient. Establishing a social media account, growing it and cultivating connections with clients and prospects isn’t something you can do overnight. I would say that the typical social media account takes at least six months to start showing results, and the longer you keep at it, the better your results, provided you only follow relevant people and engage them daily.

How To Effectively Use Twitter For Business

Many small businesses have been resisting Twitter for a long time now, but the reality is that more and more of your customers are using Twitter – and so should you. A basic rule of marketing says that you need to be where your customers and prospects are. If your prospects are using Twitter, and your competitors are using Twitter, then NOT using Twitter could turn out to be a costly business mistake.

To properly use Twitter for business, you need to start by shaking the notion that Twitter is “stupid,” that you “don’t get it” and that it’s basically a huge waste of time. Twitter need not waste your time at all. In fact, most businesses spend about ten minutes per day twittering. A selective, disciplined use of social media in general and of Twitter in particular works beautifully for small businesses that can’t afford to hire someone to tweet all day for them. Ten minutes per day is all it takes to connect with prospects and to build your brand on Twitter.

Five Useful Tips for Using Twitter for Business

1. Add a personal touch. A cold corporate account is a turnoff – even if your customers are businesses too. Your tweets should include company news and info of course, but you should also have conversations – real conversations with followers. Many businesses add the name of the person who tweets for them to their bio as another great way to be more personal.

2. Use Twitter Search. One of the most important uses of Twitter for businesses is to respond to customer issues. Use Twitter Search to find out who’s mentioning your company on Twitter, and respond as necessary.

3. Don’t be too pushy. Tweets about your products are fine, but you should also tweet general industry news and links, retweet (which basically means repeat to others) what others are saying, ask and answer questions. If all your tweets are promoting your company and your products, you are not using Twitter properly.

4. Twitter is a great platform for promoting your blog posts. When you do, it’s a good idea to add a personal touch by introducing the topic, or asking a question about it, then providing a link to the blog post. Tweets that simply say “New blog post,” then give a link to the post don’t normally generate a lot of responses, because they’re not very interesting!

5. Be generous. Don’t promote just yourself. Promote others too, link to them, and be nice. There’s no need to promote direct competitors (although following them if they follow back and congratulating them on successes is good manners), but do make it a point to be generous with anyone who is not in direct competition to your business.

Above all, don’t be afraid of Twitter! Many small business owners worry about wasting entire days on Twitter and especially about the possibility of Twitter backfiring if used by customers to criticize them. But Twitter only wastes your time if you let it, and although it CAN be used to criticize your company, it can also be used by you to promptly respond to criticism, provide excellent customer service publicly, make things right for your customers and make your brand even stronger.

Related articles by Zemanta

• 10 Newbie Twitter Mistakes Made By Businesses (socialmediatoday.com)
• Strategies for Effective Twitter Marketing (lazerpromotions.com)
• My Twitter Resources Library (angelamaiers.com)

Make the Most of Your Small Business Advertising Dollars

Advertising can be expensive, and it can also be ineffective–as a small business owner, you want to be absolutely sure that you don’t combine those two and end up spending a lot on advertising only to see a minimal (or negative) return on investment. Luckily, the rise of the Internet has resulted in many low-cost advertising options that are perfect for small business owners.

What’s on the top of our list for the best return on investment? A professional business website. These days a website is indispensable for any small business; while potential customers once consulted the Yellow Pages to find you, the Internet is now their first–and often only–stop. Many small business owners attempt a do-it-yourself website without realizing that professionals specializing in small business design are an excellent return on investment. Think of it as the difference between a single-line listing in the phone book and a full-page, color ad. Which business is going to get noticed? The one whose website looks professional, is on the first page of search engine results, and provides useful content. Investing in a professional with expertise in small business design can help you achieve that, and will quickly pay for itself.

But don’t stop at a website–there are other ways to harness the advertising power of the Internet. Word of mouth has always been one of the most cost-effective forms of advertisement, and social networking sites are the new word of mouth. These sites are reaching more people than ever and are usually free to join. Maintaining a business profile on Facebook, Twitter, LinkedIn, and other sites is an inexpensive way to build an Internet presence and keep your customers up-to-date. You can even create your own television-style ads and post them on Youtube for free. Feature them on your website and your Facebook page and you might be the next viral video phenomenon! In addition to creating your own profile, connect with other people and businesses whose followers are likely to be interested in your product or services. Become visible to their followers by commenting on their profiles or blogs and leaving a link to your website.

Placing ads on the Internet can also be a good investment if you choose their location and style carefully. Choose which websites to advertise on by keeping your target audience in mind–just like with physical signage, you want to place your ads in locations that potential customers frequent. Finding the most effective placement is easy with sites like BuySellAds.com, which will help you find a target website or blog for your ads or offer advertising space on your own website. The best way to maximize your advertising dollars using Internet advertising is to start small and take advantage of the statistics available to you. There are a variety of tools available that will help you determine where your website traffic is coming from, which customers are buying what, and which ads are most effective. A lot of these tools are free, but staying on top of your Internet advertising statistics does require an investment of your time. However, it’s one that’s well worth it–you can learn what advertising methods work for you before you invest significant money.

Finally, advertising to your current customers is always a good idea. Connect with them via social networking sites, send them a monthly newsletter updating them about your business, and keep your website updated with fresh content, deals and information of interest to them. If you haven’t already, start building an email list for email marketing. Your customers are already interested in you and your business, so you know that you’re reaching a receptive audience. Cultivating their interest will encourage them to be repeat customers and make them more likely to recommend you to their friends.

Q & A on “Designing Your Business Website” via Twitter Chat

Thank you everyone who joined me on Tuesday December 2, 2009 via Twitter #SmallBizChat discussing Designing Your Business Website.

If you’ve missed the discussion, you can download the transcript Designing Your Business Website Transcript

Read my interview with SmallBizLady at Website Design Basics for Start-up Businesses

Find out what is #SmallBizChat

How to Participate in #Smallbizchat

Follow me on Twitter @DesignLeap

Using Social Media For Your Business

Flickr photo - Mouthing off by demi-brooke

Have you been following the Celebrity Apprentice? On Season 8 Episode 6, the objective of the game was to create the best viral video. A viral video is one that is emailed from person to person, thus spreading the word about your product. In this case they were advertising laundry detergent. Before the dawn of the Internet, companies spent some percentage of their advertising and marketing dollars on TV, radio and magazine commercials and depended to some extent on “Word of Mouth” advertising. People use to say that if you impress a customer, they will tell 3 other customers and if you disappoint a customer, they will tell 10 other people. Businesses often used to, and still do today, offer additional discounts to existing customers when they bring in new customers. Word of Mouth advertising is a tried and trusted fundamental cornerstone of business marketing.

Word of Mouth Goes Digital

Today, the concept of Word of Mouth advertising has grown to advertising via any means of communication, especially electronic communication, and we call it social media. Websites like twitter, facebook, myspace and youtube, started out being the domain of young adults, especially college students, and now are featuring prominently in mainstream company website strategy. That’s because the networking opportunities that are empowered by social media are huge.

In the case of a viral video, imagine how this works. Most of us forward emails of this type to more than one person, in fact, many of us have ever-growing distribution lists. If you forward to a distribution list of, let’s say 10 people, and each of them forward to 10 people, in just 2 forwards the viral video producer has just reached 110 people. If each of those people forward to 10 people the video reaches 1100 people. You can see how the numbers grow exponentially to reach thousands in just a few forwards.

How does this help the small business owner?

Small business can leverage the same ideas in their discussion forums hosted on their site to generate useful discussions about their products and services, get customer feedback, and get new information out to customers. The trick is to make your site interesting so that users will get the word out by sending links, messages, etc. and draw their friends to your site. Many businesses, including big businesses, are also putting links to twitter and myspace and other sites right on their website. Of course, you need to sign up for each of these services, but they are generally free. All it takes is time.

In the case of facebook and myspace, and similar websites, users aim to collect as many friends as possible on their webpage. Then, whenever they post message to their site, all their friends will see it.

Not Just For Customers

Website forums are not just for drawing customers. They are also useful for networking with merchandisers and others in your industry. They can help you stay informed about what your competitors are up to, where your business is going and what direction you may need to take it in the future. As a business owner you should be engaging actively in social media for generating partners and affiliates as well as creating an environment in which your customers can participate on your site. Don’t just have your own. Join your competitor’s forums and see if you can find their twitter page or their facebook page.

You can start by following me on twitter at http://www.twitter.com/designleap

Social Media Marketing Success – Three Steps on How to Maximize Your Efforts

Social Media.

Social Media Marketing.

THOSE 2 things has been written and talked about the last 2 years a LOT. But believe it or not, not a lot of small businesses or home businesses are using this powerful business and marketing “Zone” yet. Many people, because it is on the internet, shy away for it as if it were the plague.

“I am not a geek” people tell me. Well, we have “ungeeked the geek” for many small and home business owners, and made social media make sense to them

But there are exceptions.

I was talking with a business owner the other day and she made the comment, “I don’t go to those kind of sites. I don’t have time to do that as my business is struggling and I need to go and find more customers.”

That says it all.

That shows a total lack of understanding of what social media/web 2.0 is really about, and what it can do for the average small business and home business -even on a local basis. If people really “got it” about social media marketing, they would be running to the social media zone and staying there.

There is a lot of talk that it is not “proven” as it is too new and the jury is still out on it being a viable marketing process.

I totally disagree. The social media marketer is paving a path for those to follow through a jungle that has never been explored, nor walked. People like proof. People like results. But it is the social media marketer that will create the way that will birth new millionaires with business folks who do “get” the Web 2.0 world. It is not that hard to understand either.

If you can send an email, you can “do” social media marketing. You can master twitter, facebook, myspace, blogs, wikis, podcasts, article marketing, and all the other parts of the new media, if you can send an email. Yes, there is a learning curve, and yes, it does take a little effort-but what doesn’t? We have expanded our business tremendously with social media tactics, and everyday, we wake up with dozens of new leads for our training and consulting business in our email box. How would you like to have that happen to you?

You can. You can tap into an endless pool of leads that will just keep increasing, if you decide to jump into the Social Media zone. And we will be glad to teach you how to maximize for maximum Success with your Social Media efforts.

All you need to do is make a decision that you will take the time and study and learn social media a little at a time, and learn the culture, and the processes of each website.

Here are 7 websites that you must register with to get started in social media if you have a small or home business. Each have “help” tutorials or videos about how to use them properly, and also there is a LOT of information on the web as well on “how to”:

1) http://www.facebook.com
2) http://www.twitter.com
3) http://www.mashable.com (A GREAT website for learning generic social media.)
4) http://www.stumbleupon.com
5) http://www.digg.com
6) http://www.youtube.com

And then do three things after learning how the site works:

1) CONNECT.
2) COMFORTABLE.
3) CONSTRUCT.

1) CONNECT.
The main thing you need to do is connect with people on these sites, and become a friend with them. Most of these sites have a process to befriend folks. Follow their process. Sound easy enough? But there is a type of friend that we teach that you must become. An “Addition Friend.” This is simply a friend that ADDS to people’s lives, not takes.

On the social media scene, most people are looking to Add, Enhance, Increase, and Enlarge a part of their life. YOU must help them do that with connecting with them and showing them new information about what you do, and how what you do can help them and change them for the better. It MUST not ever be a sales pitch, but simply information that will impact them enough that they may want to connect with you further about that in their life.

If you are a real estate agent, give them info on the 5 Biggest mistakes made while buying a home. If you are a CPA, give them some info on the 3 biggest mistakes made on tax returns. If you are in skin care, give them the 7 best ways to keep your skin healthy. You get the idea. You can find this type of information all over the web. Just send them the web address (url) to the article or blog post with a short note saying you thought of them when you ran across this.

We call it “Connection Marketing” and it WORKS when you allow it to.

CONNECT with the person –> CONNECT with their goals –> then CONNECT them to valuable information that will help them achieve them. Then most of the people Will then connect with your interests and be willing to help you with yours.

2) COMFORTABLE.
You must get the people on the social media sites COMFORTABLE with you.

How?

Talk about them, and how you can help them reach their goals and dreams- either with what you do, or with what you know. We call it “Comfortable Conversation(TM).” You must hold online “conversations” with people and get them comfortable with you, and comfortable with staying connected with you. You do this by talking about what THEY are interested in, and then you PROVE to them you are serious about adding value to their life.

It is ALL about Value in the social media arena. People expect Value in your messages and communication, and if you give them things that will help them in their endeavors, (blog posts on their industry, articles on doing what they do better, etc,) they will get very comfortable with you, and even helping you with YOUR endeavors. They will be moving towards you quickly if you practice that focus in your social media efforts.

3) CONSTRUCT.

Simply, in Social media Marketing, you must Construct a bridge between you and the person that eventually leads OFFLINE and onto the telephone.

THAT is the secret to Success in social media marketing. We call it the “TIO Factor.” Take It Offline and let the personalization begin.

You have connected with the person- in person-at least in voice.

You have gotten them comfortable with you by your interest in helping them achieve their goals.

Now you must construct a path that allows you to say, “What is your contact number? I would love to chat with you for real over the phone.” Then just do that. It may take a few days or a couple of weeks. But if you could pick up 10 new customers with this conversation would it be worth it?

Of course it would be. And how would you do that?

Ahhh–That is another article on Social Media Marketing Success.

blessings…doug

Article Source: http://www.articlesbase.com/marketing-articles/social-media-marketing-success-three-steps-on-how-to-maximize-your-efforts-620359.html

About the Author:
Doug Firebaugh is one of the top MLM Network Marketing Trainers in the world. Over a million people a month read his training ezine. He spent the last 7 years traveling the world speaking and training on Success. He lives in Birmingham Michigan, and you can receive a FREE subscription to his training ezine- The MLM Success HEAT- at: http://www.passionfire.com/pf_heat_4.html http://www.passionfire.com