I’ve been observing my small business design clients for the past couple of years to see how they choose to use social media to promote their businesses.
My unscientific conclusion: small businesses seem to either love social media and use it as much as they can, or avoid it completely. There’s almost no middle ground, and it’s especially interesting to me that the clients who avoid social media are almost, it seems, afraid to use it.
Businesses worry about using social media for several reasons. The main reason is that they worry they will be wasting valuable time and resources on something that is no more than a hype – a passing trend that will disappear within a few years, leaving all those businesses who poured time and money into social media marketing with nothing.
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The Internet is truly a global phenomenon, allowing you to connect with customers all over the world. With a business website, you aren’t limited to local traffic the way you are with only a brick-and-mortar location. That is a huge business advantage, but it can leave you wondering how to build your local presence on such a global platform. Luckily, there are several excellent resources available to help you target local traffic.
Yelp.com is a website where customers can search for local businesses and leave reviews of their experiences, and it also offers a number of free tools for small business owners. If you haven’t already, check Yelp to see if your business is listed; if it isn’t, you can list it for free. If it is listed, claim your page to take advantage of all that Yelp.com offers small business owners: communicate with your customers by responding to their reviews, promote discounts and special events, check the amount of traffic your Yelp business page receives, recommend other businesses, and provide detailed information about your business–including your website address. With more than 26 million visitors in December 2009, Yelp.com is a great way to connect with local traffic.
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