The Internet is truly a global phenomenon, allowing you to connect with customers all over the world. With a business website, you aren’t limited to local traffic the way you are with only a brick-and-mortar location. That is a huge business advantage, but it can leave you wondering how to build your local presence on such a global platform. Luckily, there are several excellent resources available to help you target local traffic.
Yelp.com is a website where customers can search for local businesses and leave reviews of their experiences, and it also offers a number of free tools for small business owners. If you haven’t already, check Yelp to see if your business is listed; if it isn’t, you can list it for free. If it is listed, claim your page to take advantage of all that Yelp.com offers small business owners: communicate with your customers by responding to their reviews, promote discounts and special events, check the amount of traffic your Yelp business page receives, recommend other businesses, and provide detailed information about your business–including your website address. With more than 26 million visitors in December 2009, Yelp.com is a great way to connect with local traffic.
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In order to keep your small business practices up-to-date, it’s important to keep an eye on the competition. You’ll learn what the latest trends are, find out what’s working and what’s not, and remain responsive to what your customers want and expect from businesses like yours. Fortunately, there are several easy ways to learn about your competitors.
It may sound counterintuitive, but it’s important to learn as much as you can about how your visitors browse your website. If most of your visitors leave before making a purchase, you can bet that there are competing sites that they find easier to use. ClickTale is a great tool that lets you see exactly how visitors use your site, so you can pinpoint what is working and what is not. Looking at visitor browsing patterns will show you what visitors want and expect to see on your site–not only will this help you make changes to retain your visitors, it will also provide important clues about what competitors’ websites offer.
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