Small Business Design Resources

What to look for in a Web Designer

There are tons of people claiming to be web designers, the following are specifics of what to look for and what to look out for when choosing a web designer to work on your business website.

Skills

The number one thing that you should look for in a web designer is for their web site. You can usually tell what skills they have by just looking at their own website. Some web designers make excuses that they’re so busy on client’s projects that they don’t have time to work on their own website. How can a web designer say that they can design your business website if they can’t make the time to design their own? If a web designer doesn’t have a website or has only one page that says, “coming soon”, LOOK OUT!

Style

Each business has a certain style, so you want to make sure that the web designer you choose can design for your business style. For example, if you own a skateboarding shop, you would look for a web designer that is capable of creating grungy and sporty designs. Check the web designer’s portfolio to see their style. If a web designer doesn’t have a portfolio, LOOK OUT!

Testimonials

Anyone can rave about their work, but can they back it up with customer testimonials? Look for authentic testimonials! These can be written, but must be accompanied with at least a full name. The best authentic testimonials are in a form of a video recording, voice recording, inside a 3rd-party widget or found on a 3rd-party website. When someone has the capability to edit the testimonials the testimonials become less trustworthy, so LOOK OUT!

Expertise

You started to look for a web designer because you understand the importance of a business website, but you either don’t have the skills and/or time to design it yourself. A web designer should be able to steer you in the right direction and provide suggestions/support along the design phase of your website. Hiring a student or someone who can just throw a website together, isn’t really beneficial for your business image. Look for a web designer who has the expertise to showcase your business online and design a website that provides valuable experience for your target audience.

Keep in mind that most web designers are not programmers and vise versa, but many work together on website projects. Ask about your needs; don’t assume that they should know how to do everything. One can’t be an expert in everything, so LOOK OUT for those that say they are.

Social Media Presence

A web designer should be out and participating in some sort of Social Media activity. They could be writing blogs, interact in forums, be active on Twitter, Facebook, Youtube or any other social media platform. The whole point is that a web designer should know and grow with the online media to be able to keep up with the constantly evolving website demands and techniques. You can do a search in Google for a web designer’s name or business and if you don’t see any social media references LOOK OUT!

Using Social Media For Your Business

Flickr photo - Mouthing off by demi-brooke

Have you been following the Celebrity Apprentice? On Season 8 Episode 6, the objective of the game was to create the best viral video. A viral video is one that is emailed from person to person, thus spreading the word about your product. In this case they were advertising laundry detergent. Before the dawn of the Internet, companies spent some percentage of their advertising and marketing dollars on TV, radio and magazine commercials and depended to some extent on “Word of Mouth” advertising. People use to say that if you impress a customer, they will tell 3 other customers and if you disappoint a customer, they will tell 10 other people. Businesses often used to, and still do today, offer additional discounts to existing customers when they bring in new customers. Word of Mouth advertising is a tried and trusted fundamental cornerstone of business marketing.

Word of Mouth Goes Digital

Today, the concept of Word of Mouth advertising has grown to advertising via any means of communication, especially electronic communication, and we call it social media. Websites like twitter, facebook, myspace and youtube, started out being the domain of young adults, especially college students, and now are featuring prominently in mainstream company website strategy. That’s because the networking opportunities that are empowered by social media are huge.

In the case of a viral video, imagine how this works. Most of us forward emails of this type to more than one person, in fact, many of us have ever-growing distribution lists. If you forward to a distribution list of, let’s say 10 people, and each of them forward to 10 people, in just 2 forwards the viral video producer has just reached 110 people. If each of those people forward to 10 people the video reaches 1100 people. You can see how the numbers grow exponentially to reach thousands in just a few forwards.

How does this help the small business owner?

Small business can leverage the same ideas in their discussion forums hosted on their site to generate useful discussions about their products and services, get customer feedback, and get new information out to customers. The trick is to make your site interesting so that users will get the word out by sending links, messages, etc. and draw their friends to your site. Many businesses, including big businesses, are also putting links to twitter and myspace and other sites right on their website. Of course, you need to sign up for each of these services, but they are generally free. All it takes is time.

In the case of facebook and myspace, and similar websites, users aim to collect as many friends as possible on their webpage. Then, whenever they post message to their site, all their friends will see it.

Not Just For Customers

Website forums are not just for drawing customers. They are also useful for networking with merchandisers and others in your industry. They can help you stay informed about what your competitors are up to, where your business is going and what direction you may need to take it in the future. As a business owner you should be engaging actively in social media for generating partners and affiliates as well as creating an environment in which your customers can participate on your site. Don’t just have your own. Join your competitor’s forums and see if you can find their twitter page or their facebook page.

You can start by following me on twitter at http://www.twitter.com/designleap

How to Install Google Analytics

Having a way to measure your website’s success is very important for all businesses. Google Analytics is free and easy to use, but many small business owners have no idea on how to install it. Take a look at the video below that shows you how to install Google Analytics.

To install Google Analytics all you need to do is follow a few simple steps:

1. Sign up for Google account.
2. Copy the provided code.
3. Paste the provided code right before the </body> tag on the page(s) that you want to track.
4. Save your code.
5. Upload the page to your server.

This is not a difficult process, but you have to know exactly where to place the code for it to work correctly.

Once the code is successfully uploaded give it at least 24 hours to take effect. Come back to Google Analytics to view your website’s progress.

What is Blogging

A lot of websites these days use blogging as a way to draw customers. Blogging means posting a fresh article to your site every day, every week, or at some other interval that makes sense to you. Blogs can be useful to customers who may check out your website regularly to find out new information related to your product, your service or your company. New customers may be led to your site using keyword searches or by following links from other sites that reference your site, or from links you embed in other articles on your website.

The primary purpose of a blog is to provide fresh content for your website to keep your customers coming back. They want to see what new products you are offering, hear what’s new in your company, and see what additional services are available. A blog is also a great way to add fresh content to your site to keep it at the top of the search engines.

But what should you write in the blog? And how can you keep coming up with new ideas for blogging?

There are some definite advantages to blogging and once you get the hang of it you might just get hooked:

1. Writing helps you think. And thinking about your business is something you should be doing every day. You can use blogging as a way to explore new ideas for your website, your product or your business.

2. Blogging invites customer feedback. Create a blog with a comment block where blog readers can post their feedback. This is a great way to find out what your customers think. You can ask them questions directly, and use the responses to begin an email contact list. The best part about this is your feedback is coming directly from current users of your website. You can even take it a step further and start sending email articles directly to your blog fans. Can’t decide whether to branch out in this direction or that direction? Ask for customer feedback directly in your blog. Everyone loves to give their opinion.

3. Blogging is a catalyst for doing research. If you sit down once a week and come up with 7 topics for daily blogs, or sit down once a month and come up with 4 topics for weekly blogs, you will remain on your toes as well have new content to keep your website fresh. You can research the competition and find out what they are blogging about, or research a particular aspect of your business, describe the special features of an existing product or introduce features for a new product and motivate readers to give it a try.

4. Blogging is a great tool for stimulating your own learning. Because you will be on the internet, checking your competition, doing your research and finding interesting things to write about, you will be acquiring new knowledge constantly about your business field. Becoming an expert in your field is an absolute must for out-maneuvering the competition and your website is the perfect place to display your expertise.

To get started blogging, map out a few ideas, determine how many words you want to write in your blog (300 to 500 is plenty to begin, but don’t restrict yourself if you get on a roll). Don’t forget to create a few links in your blog to other similar articles on your website.

Optimizing Your Website Content

Your website might be well implemented, have a nice easy flow, attractive color scheme and easy navigation, and your product might be the best gadget ever invented or the best service in the business. But if people can’t find you, they can’t buy from you. It’s that simple.

Search Engine Optimization refers to creating a site that is keyword rich. Keywords are the words that people type into their favorite search engine to find what they are looking for. For example, if your website sells shoes, you will want keywords such as shoes, pumps, high heels, loafers, patent leather, boots etc. More creative keywords or keyphrases might include descriptive phrases such as blue suede shoes, sexy 4 inch heels, pumps that are to die for, and so on. Most people post articles on their website to increase keyword density.

Search Engine Ranking
Think about how you use the internet search engines. Research data shows that the vast majority of people only click on one of the first three website listings in the search engine results. Your objective is to be one of the top three returns in Google, Yahoo, or the other search engines for your primary products. Why? Because these are customers who are already looking for your product, and pre-disposed towards buying it. Think about that. It’s not like putting your advertisement on a billboard along the highway and hoping the right people will see it. Search Engine Optimization is guaranteed by its very nature to reach your intended customer base through your website.

But how does Google decide which listing to put at the top of the page? Search engines use “spiders” or “bots” (short for robots) to constantly search the internet (referred to as crawling ). The spiders read the content on your website, and even follow links on your site to links on other websites. As they go, they build an indexed database from what they find. For sites that have similar content or similar keywords, the search engines will build a ranking scheme. There is no set formula for understanding this because search engine companies keep their special algorithms secret.

Understanding exactly how spiders work, or exactly how the indexed database is built is complicated, and reaching the top 3 returns in a search engine list is a fine art. But there are some guidelines that can make it easier.

• Make sure each page on your website has a featured keyword or keyphrase

• Use the keyword strategically in every paragraph of your content

• Include links on your website to other sites with similar or related products

• Include links to pages on your own site with similar keywords

• Keep content fresh by posting new material regularly. Stale content loses rank.

If you find SEO too daunting, you can always sponsor a result by paying the search engine company to return a link to your website for specific keywords. Sponsored results are usually listed on the right hand side of a search engine return page.