Keeping An Eye on the Competition
In order to keep your small business practices up-to-date, it’s important to keep an eye on the competition. You’ll learn what the latest trends are, find out what’s working and what’s not, and remain responsive to what your customers want and expect from businesses like yours. Fortunately, there are several easy ways to learn about your competitors.
It may sound counterintuitive, but it’s important to learn as much as you can about how your visitors browse your website. If most of your visitors leave before making a purchase, you can bet that there are competing sites that they find easier to use. ClickTale is a great tool that lets you see exactly how visitors use your site, so you can pinpoint what is working and what is not. Looking at visitor browsing patterns will show you what visitors want and expect to see on your site–not only will this help you make changes to retain your visitors, it will also provide important clues about what competitors’ websites offer.



